FREQUENTLY ASKED QEUSTIONS
How do I do this? How do I look into booking a party? How do I know the trailer can come to my house? Will the kids know what to do? Should I be concerned about the types of games for kids? What about bad weather? What time should I make the party? What if too many people show up to the party? Is there an extra charge? Do I request certain games? Do I tip the Game Coach? Do I have to pay for the party in advance? How does the pizza and the invitations work? What time will you be arriving? Where can I view your official policies?
QUESTION: How do I do this? How do I look into booking a party? ANSWER: Call us at 289 210-1833 to reserve a date and time.
QUESTION: How do I know the trailer can come to my house? ANSWER: Our drivers are excellent and can go nearly anywhere. As long as your driveway or street isn’t a very sharp hill, we can come. Otherwise, you can divert us to a nearby park, church or parking lot!
QUESTION: Will the kids know what to do? ANSWER: That’s why we bring our Game Coach! He/She helps the kids along, inspires and instructs. We make sure it’s the party of the year!
QUESTION: Should I be concerned about the types of games for kids? ANSWER: If you have such concerns, inform the Game Coach upon arrival and he/she will make sure that the gaming is appropriate. Otherwise, he/she will follow the lead of the guest(s) of honor and make sure they are having the time of their lives!
QUESTION: What about bad weather? ANSWER: We come rain, shine, temps below freezing or over 100 degrees — we are climate controlled! As long as it is safe for us to drive.
Our game theatres are climate-controlled for hot summers and cold winters. We can typically provide the service all year-round. However in the event of severe weather (ice and heavy snow storms, flooding, lightning and thunderstorms), we reserve the right to reschedule your event to ensure the safety of your guests, our staff and equipment.
QUESTION: What time should I make the party? ANSWER: We suggest that you tell your guests that the party is one hour or half-hour before our arrival time — that way they eat first & they all see the grand arrival of our mobile video game theater!
QUESTION: What if too many people show up to the party? Is there an extra charge? ANSWER: Certainly not! Bring them on! We’ll keep them all having fun!
QUESTION: Do I request certain games? ANSWER: We always bring the full game library to every event and your Game Coach will listen to and make suggestions to make your event successful. We do request that if you want “M” rated games you send us an e-mail or list them in the comments section when booking.
QUESTION: Do I tip the Game Coach? ANSWER: The Game Coach is there to make sure that your group is making the most of our high-tech fun. He/she tutors, inspires and entertains. Tipping for service is a great idea, but not required.
QUESTION: Do I have to pay for the party in advance? ANSWER: Our reservations go quickly. In order to hold your booking, there is a $150 nonrefundable deposit required with the balance due at the time of the event. Otherwise, your date and time is still open for booking by others. Please call to discuss if your organization or situation is an exception and we can talk about options.
QUESTION: How do the invitations work? ANSWER: As soon as you confirm your party you can have the invitations mailed or you can arrange to pick them up. to pick them up.
QUESTION: What time will you be arriving? ANSWER: The Game Coach arrives in plenty of time to be setup and start your party at the designated start time. Normally between 10-20 minutes ahead of time.
QUESTION: Where can I view your official policies? ANSWER: You can view them here, or by clicking on the “Book Us” Tab on the navigation menu.